Title: Head of the Complaint Assessment Department, ACCA
Joanne Vlahos is currently Head of the Complaint Assessment Department at ACCA, which forms parts of ACCA’s Governance Directorate. During her time at ACCA she has acquired extensive experience in compliance, regulation and the use of alternative dispute resolution in regulatory matters. As a result of this Jo has recently spoken in both the Houses of Parliament and the World Mediation Summit in Madrid. She is qualified as a barrister and mediator in the UK and attorney in New York.