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Don’t Get Stuck in the Past—How Changing PAO Governance Helped Put Kosovo on the Global Accountancy Map

Ardiana Bunjaku  | 

In January 2018, IFAC released the publication Focusing on Performance, which raises awareness among PAOs of the importance of good corporate governance practices and principles for their organization. This article series features stories from professional accountancy organizations (PAOs) across the globe that highlight the importance of adapting governance arrangements to drive performance while taking into account current and past governance arrangements.

IFAC recently spoke with Ardiana Bunjaku, Executive Director at the Society of Certified Accountants and Auditors of Kosovo (SCAAK). Ardiana has served as SCAAK’s Executive Director since its founding in 2001 and is a technical advisor to IFAC’s PAO Development Committee. IFAC spoke with her about the importance of establishing a good governance structure within her growing institute.



To better understand SCAAK, it’s important to first understand more about Kosovo. Kosovo is small country that is still transitioning from a post-conflict state to a more open, democratic, and market-based society with significant room for development. Likewise, SCAAK is a young institute—just 17 years old—and recognizes that a great deal of development and growth continue to take place in the upcoming years. As such, the founders and executive management staff knew that SCAAK would need to be built around robust governance arrangements that could adapt to an evolving environment and support potential growth and expansion.

Our First Governance Structure

SCAAK’s first statue and bylaws established a seven-member council of certified accountants. All seven members would be elected for a single two-year term. It was quickly determined that this structure was problematic as SCAAK’s executive management would spend one of those years educating and developing the council-member knowledge and when they departed, beginning again with new council members. SCAAK consequently revised its statue and implemented a new succession plan enabling continuation and sharing of knowledge amongst council members. This change also allowed SCAAK’s executive management the time to pursue new initiatives to progress the institute’s strategic plan and vision.

Recent Initiatives

Among the initiatives executive management was able to focus on was developing education and training to serve both the private and public sector. Most recently, SCAAK launched three new certifications in tax and financial forensics. Consequently, SCAAK has rapidly expanded its membership to include a range of designations across the accountancy spectrum. SCAAK’s members include certified accountants, auditors, National Audit Office auditors, insolvency specialists, internal auditors and financial forensic experts. Instead of keeping its council limited to certified accountants, SCAAK also rearranged its governing structures—the council and committees such as the Education Committee—to comprise balanced representation of its diverse membership. This ensures that SCAAK continues to offer relevant training and education to its members to meet market demand and stakeholder needs; gives voice and representation to all members; and allows SCAAK to receive insights and learnings from other organizations on essential areas, such as quality control and quality assurance.

Growing Pains

The growing pains that SCAAK has faced are likely similar to many PAOs around the world. Fortunately, SCAAK’s founders felt very strongly about investing in the executive office and envisioned a core group of qualified staff with the right technical skills that could steadily lead a growing institute.

Putting SCAAK on the Map

Setting this tone and balance throughout the institute—be it on the council, committees, and between the council and executive office—has been instrumental in putting Kosovo and SCAAK on the map in terms of PAO development and leadership. For example, IFAC’s membership admission process is designed to be rigorous in order to ensure that PAOs fully understand and are able to meet and maintain their membership obligations. It may take established PAOs between two—four years to become an Associate level member and another four—five years after that to become a full Member. SCAAK was able to become an Associate just two years its establishment and, five years later, a full Member. As an institute that was founded to serve Kosovo’s citizens, we remain fully committed to not only meeting all the IFAC Statements of Membership Obligations but also furthering SCAAK’s relevance and services to our stakeholders and the public. This is only possible through continuously enhancing our governance arrangements to drive performance.

Have more questions? Do you believe your organization could benefit from further guidance on governance arrangements? Please comment below and/or explore the good governance principles and practices in IFAC’s new publication!

Does your PAO have experience driving corporate governance reforms to enhance performance? Let those at IFAC know—we would love to showcase your work and success in action.

Ardiana Bunjaku
Ardiana Bunjaku

Ardiana Bunjaku became member of IFAC’s PAO Development & Advisory Group in January 2024, having previously served as a member of the Advisory Group for two terms (2011-2016) as well as a technical advisor (2017-2019). She also served on IFAC’s Compliance Advisory Panel from 2019 to 2020.

Ms. Bunjaku is executive Director of the Society of Certified Accountants and Auditors of Kosovo (SCAAK) as well as a board member and audit committee member of NLB Bank.

Ms. Bunjaku has led SCAAK since it was established in 2001, including introducing Kosovo to the concept of an accountancy profession and professional education. Since 2001, she has establish SCAAK as a center of excellence by expanding its service portfolio with diverse certifications for private, public accounting profession, general audit office, insolvency practitioners, and internal auditors.

Ms. Bunjaku is actively engaged in various national and international committees and organizations, including the Kosovo Development Strategy Committee, the Kosovo National Qualification Framework working group, and the Advisory Committee to the Tax Administration Authority.

Ms. Bunjaku played key roles in higher education reform at the University of Prishtina and served as a chair of the Universities Council. Additionally, she served on the quality assurance committee in the Kosovo Board for Standards and Financial Reporting and held positions on the board of the American University in Kosovo, American Chamber of Commerce. She is also a founder of the Kosovo Women's Chamber of Commerce - G7.

Ms. Bunjaku holds a doctoral degree in Economics and Management, an Insolvency Practitioner's Certificate, is a member of INSOL International, and is licensed as a First-grade Appraiser in Kosovo.